We do not appreciate libel. These statements that you make are false.

In HSBI the process is not automated and your investment depends on human decisions that decide if you are worthy of a vote, or if you deserve a sanction, without even communicating that you made a mistake.

Given the above, the project itself is no longer reliable.

The tokens that one puts into the project are left in the hands of the administrators of the same, who act at their discretion. My final position: it's not a reliable project and I made a mistake investing there.

The process is fully automate, and the code is open-source. Our github repo is available for review at https://github.com/josephsavage/hive-sbi-v2https://github.com/josephsavage/hive-sbi-v2

As I communicated to you in our server, your account has never been sanctioned by us in anyway. It is clearly stated in our documentation that we can skiplist accounts entirely for abusive behavior, but that would mean no votes, not a curtailment of votes.

Your readers can assess the situation for themselves.

You are welcome to draw your own conclusions. I have audited twenty votes on your account from mid-July (several before the release that impacted your account and even more after) and found that you have received substantially more votes than you should have (due to your use of d.buzz and how votes on d.buzz posts are scored at blockchain level) but that there was never any decrease in pending balance not explained by your own posting behavior.

Your failure to understand our automated system does not mean that it is not working correctly (although I do appreciate that auditing your votes will help us close the dbuzz value leak and save our members thousands of HIVE yearly in lost curation value).

Subject: Formal complaint and request for clarification about my HSBI account
Greetings, good afternoon.
I wish to file a formal complaint and request a clear explanation regarding the operation of my account at HSBI, as the current situation generates a profound lack of trust in the project and its management.
Yesterday I published a post after more than 24 hours without doing so, and the vote received was barely 0.28.
Today, after more than 16 hours without posting, the vote was even lower: 0.23.
This is unacceptable, considering that I have 2,263 HSBI in my account.
Almost two weeks ago you reported that I had been given some votes by the user @ecoinstan that “supposedly did not correspond” and that they would be discounted.
However, after that announcement, the votes not only dropped dramatically, but never recovered, which shows that the system is not working fairly or transparently.
In addition, at the time it was also pointed out that part of my HSBI were purchased (about 150) and the rest allocated by a sponsor.
But it is important to clarify that the HSBI works with the sponsorship system, where every time a person buys an HSBI, he sponsors another user.
Therefore, the comment made two weeks ago about the 2,100 HSBI that were sponsored to my account is totally out of place, since that is precisely how the project works.
I do not know if this is a translation or interpretation problem, but this confusion further increases my doubts about the way the system is managed.
Given this, I have three very specific questions:
1- How long will they continue to manipulate the real value of my account?
My 2,263 HSBI should reflect a much higher voting power, but the system seems to be managed at the discretion of a few, which does not generate trust, but a feeling of arbitrary management.
2- Do they plan to normalize the functioning of my account or will it continue to depend on the criteria of the administrators?
If the answer is “that's how it works”, then it should be openly recognized that the system is not automatic or transparent, but depends on human decisions that directly affect the trust of users.
3- If there is no convincing solution or explanation, I request that the HSBI be returned to my sponsor and that the invested 165 Hive be refunded to me, since I prefer to allocate them to a truly community project, transparent and without personal discretion.
I clarify that I have not committed any fault.
My only "mistake” was trusting in a system that, apparently, offers no guarantees or security to those who participate in it.
Out of respect for my time and investment, I would appreciate a clear, direct and timely response.
Best regards,
@osomar357

The code is open source and the project is not discretionary. The experience you are describing is exactly as expected given your particular circumstances. Did you read the pending balances documentation already?
To wit, in response to your items:
1- there is no manipulation of your account.
2- as there is no manipulation, there is nothing to normalize
3- you can't request a refund on somebody else's behalf, and all members can manage their own refund using the tokenization facility we announced this week
But let me explain your particular situation. Every hive sbi member receives a particular amount of pending balance every 2.4 hours, per unit. No member receives a different amount per unit than any other member
That pending balance stays on your account until you post. We try to deliver 1/3 of your balance every post, but that is not always possible because it could be more than the maximum we can vote at a time
For people with high unit levels or low post frequency, that sometimes means the pending balance gets very high. You can see examples of that on the rich list on our website
josephsavage — 4:25 PM
To encourage distribution of those balances into the community, we released a functionality that any member can transfer their pending balance to others, $5 or more at a time
When that happens, the recipient member has a high pending balance that came externally to their own unit levels
Typically at current HIVE prices 2200 units would earn maybe $0.25 per day, but the actual rate is dynamic based on VP, so a bit lower
At equilibrium, that account would fluctuate between $0.50 and $0.75 per day, as their balance gradually recharge and then is consumed
Now, suppose they post and a hive sbi member with a large pending balance sees it and decides they deserve more and transfer $5 to their pending balance. Now they have 5.75 next post instead of 0.75. 0.25 from their units and 5 from outside support
josephsavage — 4:33 PM
Now the next post is voted at 1.91 instead of 0.25, or a little less if VP is low and we can't do 1.91
3.83 remains and next day another 0.25 accrual, they are at 4.18 when they post and it goes down from 1.91 to 1.36
It will continue dropping every day until they get to the 0.25 sustainable rate
Skipping a day means you accrue 0.50 instead of 0.25 but the vote still goes down because that's still less than the 1.36 you just got
Throw in some unit increase in the middle and accrual goes up but not as fast as balance decreased and it feels even stranger
Add in dynamic accrual rates and it is even more confusing
But your whole confusing situation is because somebody gifted you $5 or more on multiple occasions without telling you
If you want to return the gift I can show you the specific transaction syntax to return as much of it as you still have

That will meet your request and "normalize" your account so your pending balance comes only from your own units
But from the perspective of Hive SBI, your account works exactly like any other and has never received special treatment, either to the positive or to the negative

Perfect, but I disagree, as it worked differently before, and it shows in the votes before @ecoinstan voted for me, but I'm not going to argue that.
Anyway, the mistake is mine to have invested there and thank God it was little.
2 Questions:

1. Is there any way I can return to @ecoinstan who according to you told me two weeks ago is my sponsor, the amount that gave me 2000 HSBI to his account and leave my account only with what I invested?
2. Can I transfer, dump, burn, liquidate or withdraw the 163 Hive that I invested there and close my account with you?

i'm working on a post-by-post playthrough of your voting history from before the first lovegun. so far the only oddity is that dbuzz should be skipped, but they changed the way they identify their app, so i need to add it to the body check
you can stop the flooid of comments at any point
josephsavage — 5:45 PM
you are confusing two different things
you received 2000 units from freecompliments in April at the time that they shut down
Separately, you received substantial pending balance injections from ecoinstant on two separate occasions
the handful of votes that i audited before lovegun release behaved exactly as expected (as you can see in our recent comment history on your posts)
josephsavage — 5:48 PM
the process for both 1 and 2 are detailed in the posts and documents that I already shared with you, so your disagreement indicates that you expect me to say "yes, you're right, something is wrong" instead of you taking the time to learn how it works (or accept that it is working correctly)
you currently have a pending balance estimate of 0.30
you can ship that back to @Eco by sending 0.005 HIVE to @steembasicincome with ecoinstant as the transaction memo
You have 2163 standard units. You can liquidate those entirely by sending 2.263 HBD to @steembasicincome with sbi-tokens in the transaction memo
That account will receive the units and return you the HSBI token on Hive Engine, which you can sell on that market
josephsavage — 5:55 PM
the old refund policy is gone, and replaced by the new liquidation via tokenization and sale process, which is more generous terms for everyone

Okay, no problem, I don't want to make that transition.
Everything will stay as it is.
Anyway, I hope I don't bother you anymore.
Happy evening.