Retail Rants
I'm not sure what it's like on your side of the pond and country, but here in Canada....Retail has become quite the hustle.
More and more brick and mortar retail spots are finding it harder to stay alive, simply because of the beast that is...Amazon. And I'n sure there are many other factors, however as someone who actually works in the space, it always amazes me to see how business literally try to make it harder for their customers to do business with them.
Now inflation happens and prices rise. We get it, but I have seen some crazy things over the past few years in the retail space that truly does make one's head scratch. Again, prices rise...Nothing really most companies can do about that, but some of the other 'tricks' they have pulled recently makes you wonder....Do they actually value their customers.
Over the past few years, the 'loyalty' programs that most stores used to have are now a shell of their former selves. In fact, some of the programs have literally shut down. I think there's no better example of how much a company values their customers by how they treat their loyalty program.
When it changes, it's never a benefit to the customer.
However this isn't the 'rant' of the post, this is to do with their latest 'save the environment' scheme.
Nowadays, most retail stores have this pitch where they say they no longer give customers bags, but they must purchase one. Their angle i this saves the environment which is such a clown show first of all, but it's a blatant lie from the company.
Just be honest....
Tell your customers the truth:
"We now make millions charging you for a bag after your purchases. And it's become a viable and profitable revenue stream to off set losses because of Amazon."
Or something along those lines...
I honestly wouldn't have a problem paying it then lol But masquerading it as an environmental issue is such a joke.
Look, I'm not ignorant to the fact a lot of these stores are suffering, but just be honest!
Case in point, I went clothes shopping yesterday. Which may not be earth shattering news, but then you get to know Jongo and Jongo buys clothes maybe once every 2 years. So when I shop, it's a rare thing lol
I spent quite a bit on some new shirts and sweaters and after I pay, the lady behind the counter puts my receipt on top of my clothes and says thanks...
I just looked at her and asked for a bag. A simple request, I'm not sure how any people buy new clothes and just takes them as is.
She then started her speech about how they charge for bags because it's reusable and good for the environment.
Here's a good example of why retail is failing.
The stores are literally telling customers, we don't really appreciate you and to drive the point home even more, you have to buy bags after your shop.
Welp....Sadly I won't be shopping their anymore, and once again.....Amazon might get a new customer for....Clothing purchases lol
I don't have the answer to this, but I know it's not to make your customers feel unappreciated.
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I've long switched to shopping my local Thrift shops and I bring my own bags. Most of my fav Thrift shops are local fund raising operations.
that’s a great idea. might have to find some locals shops here
The bag thingy I believe, is a trickle down effect from the WEF and SDGs, the companies that don't do it go on the naughty list aka the stocks that aren't taking climate change serious.
Usually the staff asks if you want a bag or not. But we know customer service in the west ain't the best 😄
The bag thing has been there for a while. When I go out shopping, I tend to bring my own bag that I can carry around and put stuff in. Online is just the easier way to go around things.
Due to the constant inflation, we have lost advantages in many aspects of our economic life. Now it is like we pay for every step we do.
On our side of the world, we have online shops like Shoppee and Lazada. You have to be careful though, there are a lot of fake products and scammers.
Here in Europe, charging for bags is mandatory. The curious thing is that after years, instead of reducing the number of bags, which was the environmental goal, they've multiplied. And they're also stronger bags, which means they're more polluting.
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Even in the Nigerian supermarkets, we now pay for bags. That’s what the economy has done to every business that they always want to take money for everything
My business right now, is about to crumble but at all costs, I’m trying to revive it and one of the things that makes me spend much is the nylon bags that I buy to attend to customers
Sometimes, customers will request that they want their nylons doubled
that is one of the reason why Online Shopping is dominating these days
It’s like that here in Nigeria too. They now request that you pay for nylons or you bring your nylon from home
It’s either one of the two